Laurentians Eye Institute ("LEI") attaches great importance to the confidentiality and security of the personal information provided by its clients and employees. This policy attests to this concern and our commitment to protect such information. The related procedures specify how it shall be applied. The two major issues treated are the way companies gather, hold, use, communicate and protect personal information and the right of individuals to refer to such information and to have it amended if necessary. The policy applies to the personal information in all its forms – verbal, electronic, written or other – that a person gathers, holds, uses or communicates to third parties in connection with a company's business activities. If you have any questions regarding our confidentiality or on your personal information, please contact our patients services at 450-419-6345 ext 149 or send us an email at email@example.com.
A person shall be informed of and consent to any gathering, use or communication of personal information about him or her, unless it is not appropriate to do so. Personal information gathered from third parties such as an authorized agent, or professional or personal references, shall be done with the permission of the individual concerned and the source of the information shall be recorded in his or her file. The only time in which LEI shall gather or communicate personal information without the consent of the person concerned shall be under circumstances required by law.
The LEI may collect your personal information from third parties such as your doctor, optometrist, hospital or your authorized representative. The LEI may disclose your personal information to these third parties, the governments of Canada, provincial or municipal agencies of those governments in the preparation of your intervention or consultation to the LEI.
Health insurance number
The LEI is required by law to use your health insurance number when communicating with third parties mentioned above.
Collection, hold, use and disclosure of personal information.
The LEI will only collect personal information necessary to complete the necessary documentation, determine eligibility and / or to comply with regulations, policies, laws and legislation.
The LEI retain personal information only when necessary to meet the purposes stated at the time it was collected. If it is determined that an individual's personal information is no longer needed, the LEI will take steps to destroy or delete this information or arrange so that the information can not be collected or used by any unauthorized party.
The LEI strives to maintain accurate information about its customers, which not only helps us to provide better service to our patients, but also to minimize the potential misuse of personal information.
Personal information shall be protected by security measures commensurate with its degree of sensitivity. The necessary measures are implemented on the material, administrative and technological levels to prevent the loss, theft, consultation, communication, copying, use, change, destruction or any other unauthorized use. In all cases, the information shall be kept in a safe place, protected against unauthorized access and preserved only for the time needed. Such measures apply no matter what form it is kept in.
All personal and confidential information shall be protected with the same care, no matter what its degree of sensitivity. Personal information communicated to third parties under the terms of contractual agreements shall specify the confidential nature of such information and the purpose for which it is intended. Every LEI employee who has access to personal information is required, as a condition of employment, to respect the confidential nature of such information.
Informations posted on the website
Personal information collected by LEI can be used to determine the number of persons accessing the website and the sections of the website that are visited the most. When you enter the website, you move from page to page, read pages or download content to your computer, the following information may be used:
* The address from which you connect
* The pages visited
* The downloaded content
The LEI can use this information to determine what types of information are most useful to improve its website meet your specific needs, provide better service to patients and the general marketing purposes. The information may also be used to provide a record of communications between you and the LEI and to comply with any legal requirements and / or regulations. LEI employees are instructed to use strict standards of care in relation to the handling of personal and confidential information.
Right to access personal information
You can access, through a written request, the personal information contained in your file (unless the circumstances described in the relevant legislation prohibited). You can verify the accuracy of personal information and request that any inaccurate information be corrected. On request and if supported by proof of identity, the LEI will provide the personal information stored in your customer record. We recognize your right to have access to your own information, how they are used and the names of persons to whom it is disclosed.
If an error or inaccuracy contained in your personal information, we will act effectively to correct it.
Complaints and appeals
The LEI handle complaints and disputes arising from the collection, use and disclosure of personal information. To deal with the complaint adequately, all details will be recorded and a file will be created. All persons concerned will be notified that an investigation has been launched relatively to the complaint. If you decide to bring an action, all parties involved will be informed of the outcome
If you think the solution to your concerns about the protection of confidential information is not adequate, the following actions are available:
In Quebec, you can contact:
La Commision d'accès à l'information
575, rue St-Amable, Suite 1.10
Phone: 418-528-7741 or 1-888-528-7741